Frequently asked questions

Your donation helps meet urgent needs and fund better care for sick kids and their families across the Sydney Children’s Hospitals Network.

This includes Sydney Children’s Hospital, Randwick, The Children’s Hospital at Westmead, Bear Cottage, the Newborn and paediatric Emergency Transport Service (NETS), and Kids Research.

Working closely with the Network, we identify where your generosity can make the greatest difference – from vital equipment and specialist training to family support, hospital spaces and research into better treatments.

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Your donation helps change the future for sick kids – supporting the care they need today and the breakthroughs that could transform lives tomorrow.

Your generosity can help fund vital equipment, family support and therapeutic programs, as well as research and clinical trials into better treatments. It can also help families stay close during treatment and support children and families receiving palliative and respite care.

Together with our community of supporters, you’re helping give sick kids the best possible chance to live their best lives.

Yes. You can choose to support one of the hospitals or services within the Sydney Children’s Hospitals Network. 

If there’s a particular department, program or area of care that’s close to your heart, our Supporter Care team can talk you through the options. Call 1800 770 122 or email info@schf.org.au. 

If you’d prefer your donation to go wherever it’s needed most, you can give to the Sydney Sick Kids Fund. This gives us the flexibility to direct funds where they can make the greatest difference across the Network.

SCHF supports a range of programs designed to make life a little easier for children and families during their hospital journey. 

Our Patient Supporter Program helps patient families and their networks stay connected to the hospital through opportunities including gifts in kind and special in-hospital activations, such as Mother’s Day and Father’s Day stalls. 

Our Patient Family Accommodation Program also provides free apartment accommodation in Kensington for eligible families who need to travel long distances for specialist care, helping families stay together and close to hospital during treatment.

There are lots of ways to help change the future for sick kids. You can make a one-off donation, become a regular giver, fundraise or take part in an event, volunteer your time, leave a gift in your Will, donate in memory or celebration of someone special, or explore corporate and community partnership opportunities. 

However you choose to get involved, your support can make a meaningful difference for sick kids and their families.

Ways to support SCHF →

Yes. Becoming a monthly donor is a simple and powerful way to help change the future for sick kids all year round. 

For many children, treatment can continue for months or even years. Regular donations provide dependable support that helps fund vital care, support families and back research into better treatments, while helping us plan ahead and respond where the need is greatest. 

Choose a monthly amount that works for you and help build a brighter future for sick kids, one month at a time.

Become a Regular Giver →

Yes, making a donation to Sydney Children's Hospitals Foundation in memory of a loved one or to celebrate a loved one’s milestone is a powerful way to honour their life and legacy. No matter how you choose to remember them, your tribute will help fund life-changing research and vital support services across The Sydney Children's Hospitals Network.

Donate or fundraise in memory of someone →

Yes. Leaving a gift in your Will is a meaningful way to help change the future for sick kids for generations to come. 
 
If you're considering leaving a gift in your Will, our friendly Planned Giving Team can help you explore your options and guide you through the next steps. 

Call 1800 770 122 or email plannedgiving@schf.org.au to learn more or fill out the form on our Planned Giving webpage.

If you’re considering making a significant gift to Sydney Children’s Hospitals Foundation, we’d love to speak with you about how your generosity could make a lasting difference. 

Please contact info@schf.org.au. They can connect you with the right member of our Major Gifts team based on your interests and the type of support you’re considering.

Through our Treatment Over Toys initiative, we encourage you to consider making a monetary donation instead. Financial donations can have a longer-lasting impact by helping support care and resources for sick kids and their families all year round.

If you would still like to donate toys or gifts, donations are managed directly by the Sydney Children’s Hospitals Network. Please contact the relevant hospital team before arranging a donation: 

Sydney Children’s Hospital, Randwick

Email: SCHN-PublicRelations@health.nsw.gov.au

Phone: 02 7825 3364


The Children’s Hospital at Westmead

Email: SCHN-PublicRelations@health.nsw.gov.au

Phone: 02 9845 3841

The hospital team can provide guidance on suitable items and help coordinate your donation.

Yes. We respect your right to remain anonymous or donate under a pseudonym, in line with Australian privacy laws. 

If you’d prefer your donation to remain anonymous, let us know when making your donation or contact our Supporter Care team via email at info@schf.org.au or call 1800 770 122. 

Please note that if you make a fully anonymous donation and we don’t collect your personal information, we won’t be able to issue you with a tax-deductible receipt.

There are lots of ways to give your time and help support sick kids and their families. 

Register through our volunteer portal to browse current opportunities and find one that suits you.

Learn more about volunteering →

Yes. Volunteers must be aged 14 years or older to participate in volunteering opportunities.

There are lots of ways your community group can come together to help change the future for sick kids.

Whether you're organising a fundraising event, taking on a sporting challenge or coming up with something fun and creative, every effort can make a difference. 

Our team is here to help you get started, promote your fundraiser and work towards your fundraising goal.

Start a fundraiser →

Fundraising at school is a fun and rewarding way for students, teachers and families to come together and make a difference for sick kids. 

There are lots of ways to get involved, from hosting a bake sale or organising a school fundraising challenge to volunteering at one of our events. 

No matter how you choose to get involved, your school community can help change the future for sick kids and their families.

Fundraise at school →

If you’re having trouble donating online, try refreshing the page, checking your payment details or using a different browser or device.

If the issue persists, our Supporter Care team is happy to help. Contact us at info@schf.org.au or 1800 770 122 for assistance with your donation.

If you need another copy of your donation receipt, please contact our Supporter Care team at info@schf.org.au or 1800 770 122. 

Please provide your full name, email address and donation details (if available), and our team will be happy to resend your receipt.

To update your contact details, please contact our Supporter Care team at info@schf.org.au or 1800 770 122. 

Simply provide your full name and the details you’d like to update, such as your address, phone number or email address.

You can pause, cancel or change the amount of your regular donation at any time by contacting our Supporter Care team at info@schf.org.au or 1800 770 122. 

Simply provide your full name, current donation amount and the new monthly amount you’d like to give (if applicable).

If you’ve accidentally set up a regular donation instead of a one-off gift, please contact our Supporter Care team as soon as possible at info@schf.org.au or 1800 770 122. 

Our team can help cancel your regular donation and make any necessary changes to your donation record.

If you’d like to request a refund, please contact our Supporter Care team at info@schf.org.au or 1800 770 122 with your donation details. 

Refund requests are reviewed on a case-by-case basis, including circumstances such as duplicate donations, incorrect amounts or payment errors.

If you’ve received a donation receipt you don’t recognise, please contact our Supporter Care team at info@schf.org.au or 1800 770 122 with the receipt details.

Our team can review the donation details with you and help identify the payment.

Regular donors receive a receipt for each donation, and an annual tax receipt may also be issued after the end of the financial year. 

If you need another copy of a receipt, please contact our Supporter Care team at info@schf.org.au or 1800 770 122 and we'll be happy to help.

You can update your communication preferences or contact details at any time using the link at the bottom of our emails. You can also choose to unsubscribe from all emails.

Please note that unsubscribing from all emails means you may miss important updates about how your generosity is making a difference to kids’ health.

For all media enquiries, please contact our media team at media@schf.org.au.

You can explore current job opportunities and apply through our LinkedIn Jobs page.

If you're interested in joining our team but can't find a suitable vacancy, you can also submit an expression of interest to careers@schf.org.au.

Visit our Work with us page for more information.